Resource NamesWebsiteResources ProvidedService Notes
DMV Senior Driver Ombudsman Program
The DMV Senior Driver Ombudsman acts as a go-between in resolving senior driver cases and issues. The Ombudsman also focus on promoting senior driver safety and increases awareness of mature driver issues.
To keep senior drivers mobile for as long as possible and to provide a fair, non-judgmental place where senior drivers can express their unique issues and in return have trained staff provide support and listen.
To provide safety for all drivers.
California Department of Motor Vehicles (DMV)
California, USA.
“Seniors will be given a fair shake and we will do everything possible to make sure they understand the reasons behind any issue that may impact their driving privileges.

This program is still the first and only one of its kind in the nation,’ said DMV Director George Valverde. ‘We are proud of the way the Ombudsman Office has enabled California to more effectively deal with a hugely important segment of our current customer base – older drivers. The office is playing a critical role in helping to formulate strategies to meet the future needs of baby boomers, who will comprise an even larger segment of the driving public within the next 15 years.’ “
County Connectionhttps://countyconnection.comCounty Connection collaborates with neighboring transit providers to Pilot a Paratransit One-Seat Regional Ride Program
Attention Riders: In an effort to make traveling across multiple public transit service areas easier and safer for paratransit riders, County Connection is piloting a collaborative One-Seat Regional Ride Program. Click here to learn more.
LINK Paratransit Update
During the COVID-19 shelter-in-place order, County Connection is providing essential ride and delivery services to the community.

Shuttle transportation for “essential employees” who need transportation to their workplace (i.e. hospitals, doctor’s offices, medical centers, etc.)
Rides for essential services as approved by CCCTA staff (grocery store, pharmacy and medical appointments)
Delivery of food in partnership with the Meals on Wheels organization
Delivery of essential supplies to any location in Contra Costa County and to approved destinations in adjacent counties as needed.

Monday – Friday, 8 am – 5 pm
Call one day in advance to schedule a ride or delivery.
Phone: (925) 938-7433

Service Hours
Monday – Friday, 4 am – 10 pm
Saturdays – Sundays, 6 am – 6 pm

My Transit Manager is a new app for your smartphone that provides great new tools for your convenience.

Monitor trips in real time.
See where the bus is on a map.
Rate your ride.
Receive notifications when the bus is about to arrive or if it’s waiting at your door, on the app or via email, text, or voice.
My Transit Manager can also be used to inform family members or caretakers of the same trip status and monitor the trip from pickup to destination.
You can download My Transit Manager from the App Store or Google Play Store today!
Pleasanton Rides – Para Transithttp://pleasantonrides.comProudly serving eligible Pleasanton Seniors with transportation needs throughout Pleasanton and to select destinations in the Tri-Valley.

Safe, Comfortable, Reliable, On-Time, Affordable Rides for Pleasanton Seniors*

Pleasanton Rides is a door-to-door, shared-ride transportation service for Pleasanton Seniors*. Eligible riders may use the service Mon., Wed., & Fri., between the hours of 8am and 5pm. Service is not available on weekends or City holidays.
Call 24 to 48 hours in advance
Call Black Tie Transportation (Rebranded Name) at 925-398-1045 for scheduling/dispatch and all other questions
For reservations and information, call 925-398-1045.

Go to website for details on services, schedule, locations, fares and guidelines in the Riders Guide (see G:drive 2021 Resources)

Providing rides to Pleasanton Seniors anywhere within Pleasanton
and to select locations in Dublin, Livermore, and San Ramon.
Livermore Amador Valley Transit (Para Taxi Program) Information
showimageThe Wheels Para-Taxi Program is a premium paratransit service, which provides flexible same day transportation service for ADA-certified Wheels Dial-A-Ride riders. Para-Taxi is offered in addition to the Dial-A-Ride paratransit service. You are encouraged to use taxis and TNC’s (Transit Network Companies) such as Uber and Lyft for some of the trips you would normally use Dial-A-Ride.

The Para-Taxi Program offers many advantages over Dial-A-Ride, such as same day and direct service. This means you travel on your schedule, not Dial-A-Ride’s. You don’t have to share the ride, which means you get to your destination faster!

Para-Taxi is great for return trips and the final cost after the reimbursement is often less than a Dial-A-Ride ticket. If you wish to travel with a friend, there is no extra charge.

Para-Taxi is easy to use and with just three easy steps, you’ll find it more convenient than ever to get around town.

Pay your taxi driver the full meter fare at the end of your trip, as you would typically do when you use taxi service.
Ask the driver for a receipt at the end of your trip.
Fill out the Reimbursement Request Form [PDF] form and return it along with your receipt to Wheels to receive reimbursement for a portion of your taxi ride.
For additional information about the Wheels Para Taxi Program, click here to download a copy of the Para-Taxi Brochure [PDF]
Transit Network & Taxi Companies:
DeSoto Cab – (925) 777-7777
Yellow Cab – (925) 999-9999
Silver Cab Company – (925) 734-8888
Wheels Dial A Ride – Para Transit Paratransit
Dial-A-Ride is an Americans with Disabilities Act (ADA) paratransit service. It provides accessible door-to-door transportation to eligible people with disabilities in Livermore, Pleasanton, Dublin, and the surrounding unincorporated areas of Alameda County. This service is available whenever fixed-route service is operating.

Dial-A-Ride is public shared ride transportation. Drivers can provide assistance to the vehicle from the front door of the origin and to the front door of the destination but do not enter private businesses or residences.

Click here for a Dial-A-Ride brochure in English [PDF]. Haga clic aquí para español. 中文申請表.
MUST Register with company, certifciation needed, get the packet, first by the client and or their doctor. Possible 2 to 2 1/2 hour process to register. In order to be eligible for Dial-A-Ride service, it must be determined that you are eligible for paratransit services under the Americans with Disabilities

Call to schedule 8:30am to 5pm, 7 days per week. Call 1 to 7 days in advance. Disabled Seniors only for $3.75 per ride.

Contact Telephone Numbers
Dial-A-Ride Reservations & Cancellations: 925-455-7510
Questions and Comments: 925-455-7555
General Customer Service: 925-455-7500
Pleasanton Paratransit Service: 925-931-5376
AT&T’s California Relay Service is available for individuals with hearing/ speech impairments: 1-800-735-2929 (TDD) or 1-800-735-2922 (Voice), or you may dial 711.
GoGoGrandparent services from partners like Uber, Doordash, and Instacart, with or without a smartphone, 24/7.
We screen drivers, find preferred vehicle sizes, manage pickups & driver GPS and more for 100% safety and reliability.
Our trained concierge team members are always available by telephone to help put doctor’s visits, medication delivery, dietary restrictions and groceries on autopilot
Sign up on the website for the 1 month free trial

The Services We Offer:
PRESS 1 to immediately request an Uber or Lyft to your home.
PRESS 2 to request an Uber or Lyft to where we dropped you off last.
PRESS 3, 4 or 5 to request an Uber or Lyft to a custom pick up location (once you’re registered please give us a call to set these up).
PRESS 6 to request an Uber or Lyft with an operator.
PRESS 7 to request meals delivered from local restaurants near you, fulfilled by deliver services like DoorDash, GrubHub, Postmates and Uber Eats.
PRESS 8 to request groceries delivered from local supermarkets, fulfilled by services like Instacart, Walmart, Postmates, Shipt and more.
PRESS 0 to speak with an operator about medication management, scheduling requests in advance or anything else.

Keep in the loop:
Stay informed with by-the-minute updates
Text an operator with questions anytime
Convenient driver tracking
Don’t stay glued to a screen
Get a call when your driver is four minutes away
Get notified if better drivers are found
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