What We Do
We Care About Your Story!
Our services start with the individual. Before we can determine a program, referral, class or care plan, we want to hear the story. Everyone has a unique story and we understand when we serve our community no two stories are the same. That is why our foundation is a care model that brings the “human” into the human services. The care and compassion we offer through our volunteer base, team of care coordinators and health educators are the reason the Dublin, Livermore and Pleasanton have asked us to step into the gap to help others connect all the dots. Our goal is to continue emanating compassion and mercy as we walk alongside people toward stability and sustainability.
The care model motivates clients to access services available to them, learn about resources specific to their situation and participate in crafting a sustainable plan that is achievable and fulfilling.
HOW WE DO IT
We believe in making a lasting difference is by following the 3 steps of our Care Coordination program.
Crisis Intervention/Prevention: Connecting with participants through different avenues to get them connected to a plan for stabilization.
Crisis Stabilization: Building and maintaining a care plan with a participant, identifying goals, implementing actionable steps and connecting to other service providers so that the participant is able to stabilize and grow.
Care Advocacy: Community members are empowered to volunteer by serving participants through the stabilization process.
CityServe offers Care Sessions for individuals that have more than just a single basic need, where they meet with one of our Care Coordinators to create a Care Plan based on their current situation. This Care Plan consists of Goals and Action Steps that are tracked for better outcomes. Helping us be confident in our caring, and create better relationships with our Service Partners and clients.
What happens at a Care Session
Everyone has a story and it doesn’t matter if you need help in one category or all of them, we are here to help you find the resources you need!
Our team of care coordinators uses a model we call the “care wheel” to assess and individuals basic needs, emotional health and well-being, community, connections, physical health, vocational/educational and financial health. CityServe then educates, resources and refers participants to specific services, but we also ensure participants are given the tools, documents, and information needed to access those services. Our unique approach is infused with compassion and allows CityServe to meet a wide variety of needs in collaboration with our Mercy Space Partners.
MULTI-SERVICE CENTER (All services sheltered, unsheltered & limited Senior Services available at this site.)
PLEASANTON SENIOR CENTER (All senior service programs at this site)
CityServe has several Pop-Up care tents around the Tri-Valley, select the button below for our pop-up calendar.