Non-Clinical Case Manager – Sheltered Population (Full-Time)

The Position: We’re looking for a full time (35 to 40 hours a week) Case Manager – Sheltered Population. The pay range we’re offering is $22-26/hour. Typical hours are Monday through Friday, 8am to 5pm, but position may require some evening & weekend scheduling as assigned.

  • We offer 13 paid holidays, and generous sick-time and vacation accrual.
  • We also provide full-time employees with 100% paid health, dental, and vision insurance for employees and options for dependent coverage. Cellphone and computer stipend is provided for staff as well.
  • Training and ongoing internal development is provided for all case managers. Additionally, there are extensive opportunities for external continued education and training.

Responsibilities: This Case Manager will provide housing navigation, benefits enrollment, and non-clinical case management services to sheltered individuals (those at imminent risk of experiencing homelessness) in and around the City of Pleasanton. Case loads vary on client need level and position hours.

  • Provide case management services to sheltered/at-risk of homelessness individuals. Case management includes meeting with individuals to verify and understand: (1) the need for housing; (2) status of housing history; (3) identification of any existing housing alternatives; (4) assessment of client’s ability to sustain housing, e.g. issues of mental health, stability and amount of income, employment readiness if unemployed or underemployed, and credit history; (5) individual’s and families’ financial assets.
  • Will be responsible for providing a participate-centered, strengths-based case management approach to assist families and individuals to a state of economic or other independence, as defined as “significant and sustainable life change” based on the outcomes prioritized by CityServe Services Team and our funding streams.
  • Excellent data keeping, including confidential personal files, case notes, etc in multiple databases, including Apricot Social Solutions and HMIS. Responsible for providing content for monthly reports due to funding streams.
  • Responsible for seeking out to resources, government agencies, and other non-profits on behalf of unsheltered individuals to pave the way for the most efficient communication with and for the client, as needed.


  • Preferred: A Bachelor’s degree in a Behavioral Science, Social Science, or a closely related field; OR
  • A Bachelor’s degree in any field and one year of human services related experience (i.e. work providing assistance to individuals and groups with issues such as inadequate housing, economically disadvantaged, employment, abuse and neglect, substance abuse, aging disabilities, prevention, health; OR
  • Required: An Associate’s degree in a Behavioral Science, Social Science or related field and one year of human services related experience (see item #2 above); OR
  • Three years of human services related experience
  • Bilingual preferred, but not required.

Experience: the requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Effective communication skills and ability to multi-task, including ability to answer phones and ability to community sensitively, efficiently, effectively and appropriately with a diverse set of clients, and with co-workers and managers.
  • Experience working in a social/human services, interviewing clients to obtain personal, sensitive information and determine eligibility for programs/benefits and the ability to do so with patience, compassion, and genuine interest.
  • Experience communicating decisions, rules, regulations, policies and procedures to clients or customers verbally and in writing in a respectful, client-centered way.
  • Experience with case management and assessing clients’ strengths and service needs that is person centered and trauma informed.
  • Experience creating and maintaining written documentation of the activities concerning individual client cases.
  • Experience working with community partners to assist clients in becoming self-sufficiency.
  • Experience with complex work systems and possessing strong prioritization skills to organize and manage a variety of tasks.
  • Strong computer skills and experience to enter/retrieve and manage data. The ability to use different software for data entry, case notes and eligibility determination.
  • Ability to accurately use basic mathematics in a work environment.
  • Demonstrate effective trauma-informed conflict resolution and de-escalation skills with clients, co-workers, and manager.
  • Must be punctual, have a good attendance record, and have reliable means of transportation to work.

The Location: The main office is based in Pleasanton, CA. This position’s area of service will be Pleasanton & Dublin, CA

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