JOB DESCRIPTION
Position: Care Coordinator
Department: Direct Services - Crisis Stabilization
Status: Full-time; Non-exempt
Salary Range: $23 - $27/hr (DOE)
Work Location: Tri-Valley

JOB SUMMARY
Care Coordinators work with participants, advocates, volunteers and service providers to create
and manage a comprehensive care plan that takes the participant from being in crisis to
building and/or maintaining stability. They collaborate, advocate, reach and elevate others as
they manage three main areas of responsibility within their job function.

ESSENTIAL DUTIES
Under the direction of the assigned supervisor, a Care Coordinator will perform the following
duties in three different areas:

Service Delivery:
● Provide radical hospitality to clients and others they come into contact with when
representing CityServe of the Tri-Valley.
● Establish care coordination plans for each participant assigned by the Client Services
Manager.
● Determine a participant’s eligibility by completing intake/ assessments and determining
other goals within the care plan.
● Manage a caseload of up to 25 (full time) or up to 20 (part time) clients and assess their
needs while working in partnership to both create and manage a care plan for each
participant.
● Collaborate with CityServe’s volunteer network as well as other service providers on
behalf of clients.
● Attend and represent CityServe at assigned outreaches and meetings.
● Answer phones and connect individuals with appropriate advocates, staff, partners and
volunteers.
● Facilitate care sessions with all assigned participants and walk-ins.
● Improves care plan results by evaluating, re-designing processes and implementing
changes.
● Follow up with all participants to ensure that they are working toward a more stable long
term plan.

Resourcing:
● Problem solve to strategically work through resource and service gaps with participants
● Determine the basis of a participant’s eligibility for different types of services.
● Find a resource specialty area you are passionate about and become the in-house
expert to train the team as needed.
● Attend and participate in off site resource fairs, expos and trainings as assigned.
Administrative Duties:
● Maintain current data entry, reports and special projects as needed on all required
platforms.
● Maintain CityServe google calendar to show how time is spent on a daily basis. This
includes meetings with clients over the phone or in person, data entry, general
administrative tasks and other duties and training opportunities as assigned.
● Manage all assigned job functions with a good balance of time management: Answering
phones, attending outreaches, leading a workshop, attending meetings, being the care
coordinator of the day and managing a full caseload.
● Prepares reports by collecting, analyzing, and summarizing data and trends.
● Perform other duties as assigned.
Story Telling:
● Share stories regarding the various milestones of each participant such as those
working in partnership with volunteers, other service providers and the community to
achieve their goals.
● Provide weekly wins during team meetings

EDUCATION & EXPERIENCE
● 1 to 2 years of experience working with either housed to unhoused individuals in crisis
situations and working to stabilize.
● Proficient in using Microsoft Office and Google Suite.
● Experience using different types of databases recommended.
● Experience with addiction and mental health needs is preferred.
● College degree or combination of job related education such as experience in Social
Welfare, Gerontology, Human Development or a related discipline.
● Bi-lingual in Spanish or Mandarin Preferred
● Have a working knowledge of county and local area resources.

SPECIAL REQUIREMENTS
Must be able to produce a clean CA Driver’s License and evidence of insurance coverage.
Driving your personal vehicle for business purposes is a requirement of the position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations will be made to enable individuals with disabilities to perform these functions.

● Regularly sitting for prolonged periods of time.
● Regularly operate a computer and other office productivity machinery (i.e. calculator,
copy machine, and computer printer).
● Regularly communicate and must be able to exchange accurate information.
● Regularly walk, bend, stoop, use hands to finger, handle or feel, and reach with hands and
arms.
● Occasionally lift and/or move up to 25 pounds.
● Stairs may be needed to access some areas.
● Frequent meetings outside the office, including during the evening and on weekends.
● Able to drive to off-site meetings, appointments and/or run errands.

WORK ENVIRONMENT
This job is a fast-paced position that includes a high volume of individual and family contact,
collaboration with various community agencies, as well as computer entry and tracking and
requires cultural/racial diversity and sensitivity. The work is conducted in a work environment
that could include shared work spaces, various amounts of noise levels and exposure to
unusual elements including extreme temperatures, smoke, dust, or other unpleasant odors
while visiting other sites. This position may have contact with a wide range of volunteers,
advocates, patrons, partners, vendors, city leaders and participants.
This job description is intended to convey information essential to understanding the scope of
the position and it is not intended to be an exhaustive list of skills, efforts, duties,
responsibilities or working conditions associated with the position.
I have read the job description including all the physical demands, and I certify that I am
qualified and able to perform the job as described herein. I understand that if I provide
misleading information as to my experience, qualifications and/or abilities to perform the job as
outlined herein, that I may be discharged.

JOB DESCRIPTION 

Position: Care Coordinator

Department: Senior Services

Status: Full-time; Non-exempt

Salary Range: $23 - $27/hr (DOE)  

Work Location: Tri-Valley

JOB SUMMARY

Senior Care Coordinators work with participants that are 60+ years old, care advocates, volunteers and senior service providers to create and manage a comprehensive care plan that takes the participant from being in crisis to building and/or maintaining stability or increasing quality of life through socialization. They collaborate, advocate, reach and elevate others as they manage three main areas of responsibility within their job function. 

ESSENTIAL DUTIES

Under the direction of the assigned supervisor, the Care Coordinator will perform the following duties:

Service Delivery: 

• Provide radical hospitality to clients and others they come into contact with when representing CityServe of the Tri-Valley. 
• Determine a participant’s eligibility by completing intake and/or assessments and determining other care coordination objectives and plans. 
• Establish care coordination plans for each participant assigned by the Client Services Manager.
• Manage a caseload of 24 to 40 (full time) or 12 to 20 (part time) clients and assess their needs while working in partnership to both create and manage a care plan for each participant.  
• Collaborate with CityServe’s volunteer network as well as other service providers on behalf of clients.  
• Attend and represent CityServe at assigned outreaches and meetings. 
• Facilitate care sessions with all assigned clients, as well as people who walk into the office without an appointment.
• Improves the care plan results by evaluating goals, re-designing processes and  implementing changes. 
• Determine when service objectives are met and close the client connection.

Resourcing: 

• Become knowledgeable about various types of resources, services and classes available for participants in the Tri-Valley.
• Problem solve to strategically work through resource and service gaps with participants
• Determine the basis of a participant’s eligibility for different types of services.  
• Find a resource specialty area you are passionate about and become the in-house expert to train the team as needed.
• Attend and participate in off site resource fairs, expos and trainings as assigned.

Administrative Duties: 

• Maintain current data entry, reports and special projects as needed on all required platforms.
• Maintain calendar to show how time is spent on a daily basis. 
• Manage all assigned job functions with a good balance: Answering phones, attending outreaches, leading a workshop/event, attending meetings, being the care coordinator of the day and managing a full caseload. 
• Prepares reports by collecting, analyzing, and summarizing data and trends.
• Perform other duties as assigned. 

Story Telling: 

• Share stories regarding the various milestones of each participant such as those working in partnership with volunteers, other service providers and the community to achieve their goals. 

• Provide weekly wins during team meetings
  

EDUCATION & EXPERIENCE 

• 1 to 2 years of experience working with either housed to unhoused individuals in crisis situations and working to stabilize.
• Proficient in using Microsoft Office and Google Suite.
• Experience using different types of databases recommended. 
• Experience with addiction and mental health needs is preferred.  
• College degree or combination of job related education such as experience in Social Welfare, Gerontology, Human Development or a related discipline.
• Have a working knowledge of county and local area resources.  

SPECIAL REQUIREMENTS

Must be able to produce a clean CA Driver’s License and evidence of insurance coverage. Driving your personal vehicle for business purposes is a requirement of the position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.

• Regularly communicate and must be able to exchange accurate information.
• Regularly walk, bend, stoop, use hands to finger, handle or feel, and reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Stairs may be needed to access some areas.
• Frequent meetings outside the office, including during the evening and on weekends.
• Able to drive to off-site meetings, appointments and/or run errands.

WORK ENVIRONMENT

This job is a fast-paced position that includes a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity. The work is conducted in a work environment that could include shared work spaces, various amounts of noise levels and exposure to unusual elements including extreme temperatures, smoke, dust,  or other unpleasant odors while visiting other sites. This position may have contact with a wide range of volunteers, patrons, partners, vendors, city leaders and participants.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

I have read the job description including all the physical demands, and I certify that I am qualified and able to perform the job as described herein. I understand that if I provide misleading information as to my experience, qualifications and/or abilities to perform the job as outlined herein, that I may be discharged.

JOB DESCRIPTION 

Position: Health Educator Finding Wellness

Department: Direct Services - Senior Services

Status: Full-time | Part-time; Non-exempt 

Work Location: Tri-Valley

Reports to: Director, Senior Services

Salary Range: $24-27/hr DOE

JOB SUMMARY

Implements evidence-based Fall Prevention and Finding Wellness programs throughout Alameda County to address fall risk factors, substance use prevention, and promote general health in the older adult population. 

ESSENTIAL DUTIES

• Prepare and present wellness and nutrition-based classes including:

  • Health and wellness education lesson plans and handouts.

  • Teach a series of wellness classes to older adults at senior living facilities, senior centers, and in our office.

  • Present on substance use and prevention to groups of older adults

  • Teach Bingocize at senior living communities

  • Lead Walk with Ease classes

  • Participate in Balance Testing events.

  • Evaluate potential home modifications to promote fall prevention in older adults’ homes

  • Conduct one on one health, nutrition or wellness coaching with older adults

  • Work with the Health Education team to plan and implement in-office events including cooking classes, tech cafe and crafts for older adults.

• Collect and maintain program data including attendance records, release of liability, and other necessary documentation.

• Complete data collection and entry on a weekly basis

• Coordinating with other agencies and institutions as needed.

• Conduct outreach to potential clients and volunteers.

• Attend Alameda County Behavioral Health training as necessary.

• Perform other duties as assigned.

EDUCATION & EXPERIENCE 

• Strong nutrition and wellness background preferred.

• Experience in working with the older adult population preferred

• Experience in preparing and teaching health education classes is preferred but not required.

• Excellent verbal and written communication skills required

• Ability to interact effectively with persons of all backgrounds required.

• Must possess current legal US working status.

SPECIAL REQUIREMENTS

Must be able to produce a clean CA Driver’s License and evidence of insurance coverage. Driving your personal vehicle for business purposes is a requirement of the position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.

• Regularly sitting for prolonged periods of time.

• Regularly operate a computer and other office productivity machinery (i.e. calculator, copy machine, and computer printer).

• Regularly communicate and must be able to exchange accurate information.

• Regularly walk, bend, stoop, use hands to finger, handle or feel, and reach with hands and arms.

• Occasionally lift and/or move up to 25 pounds.

• Stairs may be needed to access some areas.

• Frequent meetings outside the office, including during the evening and on weekends.

• Able to drive to off-site meetings, appointments and/or run errands.

WORK ENVIRONMENT

This job is a fast-paced position that includes a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity. The work is conducted in a work environment that could include shared work spaces, various amounts of noise levels and exposure to unusual elements including extreme temperatures, smoke, dust,  or other unpleasant odors while visiting other sites. This position may have contact with a wide range of volunteers, patrons, partners, vendors, city leaders and participants.