CITYSERVE JOB

Opportunities

CityServe of the Tri-Valley is currently looking to fill 2 internship positions 10 to 20 hours per week. We need more direct service providers out in the field for frontline service delivery. Our interns play a vital role in serving individuals in need by assisting our care coordinators. Some of the types of assistance that might be needed will include but not be limited to these essential functions.
 
  • Answering care calls and connecting individuals to resources and services.
  • Assisting care coordinators with tasks to support a client.
  • Preparing, attending and setting up for outreach pop-ups throughout Livermore, Pleasanton and Dublin on a weekly basis.
  • Working on special projects as assigned.
  • Assist with data entry and paperwork as needed.
  • All other duties as assigned. Join our current team of interns as they are truly making a difference---but there is just too much demand right now so we need more hands on deck. Email connect@cityservecares.org for more details or to apply!

WE ARE HIRING! URGENT NEED! Application Coordinator
FULL-TIME /TEMP
 
Full Job Description
Do you enjoy helping people and coming alongside others in their time of need? This new role could be just the job for you!
 
We are looking for individuals to help renters and rental property owners/operators apply for rental assistance through the County Emergency Rental Assistance Program (ERAP). Application Coordinators will work in our Pleasanton office and pop-up sites in the Tri-Valley to help people complete the online application process. Successful completion of the application enables renters to receive federal and state rental assistance.
 
This position will be 40 hours per week, primarily during office hours – Monday through Friday, 9:00 AM - 5:00 PM. Compensation is $25.00/hour through December 31st. (may be extended depending on county contracts) This job is located in our Pleasanton office and pop-up sites; remote work is not available.
 
Key Responsibilities:
  • Guide applicants through the on-line ERAP application process. Assist applicants in-person, over the phone, and via Zoom. Answer questions and explain the information and documents required to complete the ERAP application.
  • Communicate with and collect information from renters, rental housing providers, and county program administrators.
  • Initiate outbound follow-up calls or emails to complete the application (missing data, backup documentation).
  • Identify and reach out to community organizations that can help promote the ERAP program.
  • Provide general office support as needed, such as phones, filing, data entry, etc.
Qualifications:
Must be adept with computers and technology such as website navigation, online forms, Salesforce, Google tools, and Microsoft Office.
Friendly, extremely patient, and flexible communication skills.
Strong attention to detail; able to take initiative and follow through.
Customer service experience preferred.
Bilingual is a plus: Spanish, Mandarin, Cantonese, or other any other languages widely spoken in the East Bay.
Must be at least 18 years old and have a high school diploma or equivalent.
Minimum 6 months office and/or customer/client support experience required.
 
CONTACT: CONNECT@CITYSERVECARES.ORG

HOW TO

Apply

Email HR by clicking “Apply Today!” below with your cover letter. Please attach your resume, and note your name and the title of the position in the subject line.

Thank you for your interest in joining our team and making a difference for the Tri-Valley!

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