JOB DESCRIPTION
Position: Care Coordinator
Department: Direct Services - Crisis Stabilization
Status: Full-time; Non-exempt
Salary Range: $23 - $27/hr (DOE)
Work Location: Tri-Valley

JOB SUMMARY
Care Coordinators work with participants, advocates, volunteers and service providers to create
and manage a comprehensive care plan that takes the participant from being in crisis to
building and/or maintaining stability. They collaborate, advocate, reach and elevate others as
they manage three main areas of responsibility within their job function.

ESSENTIAL DUTIES
Under the direction of the assigned supervisor, a Care Coordinator will perform the following
duties in three different areas:

Service Delivery:
● Provide radical hospitality to clients and others they come into contact with when
representing CityServe of the Tri-Valley.
● Establish care coordination plans for each participant assigned by the Client Services
Manager.
● Determine a participant’s eligibility by completing intake/ assessments and determining
other goals within the care plan.
● Manage a caseload of up to 25 (full time) or up to 20 (part time) clients and assess their
needs while working in partnership to both create and manage a care plan for each
participant.
● Collaborate with CityServe’s volunteer network as well as other service providers on
behalf of clients.
● Attend and represent CityServe at assigned outreaches and meetings.
● Answer phones and connect individuals with appropriate advocates, staff, partners and
volunteers.
● Facilitate care sessions with all assigned participants and walk-ins.
● Improves care plan results by evaluating, re-designing processes and implementing
changes.
● Follow up with all participants to ensure that they are working toward a more stable long
term plan.

Resourcing:
● Problem solve to strategically work through resource and service gaps with participants
● Determine the basis of a participant’s eligibility for different types of services.
● Find a resource specialty area you are passionate about and become the in-house
expert to train the team as needed.
● Attend and participate in off site resource fairs, expos and trainings as assigned.
Administrative Duties:
● Maintain current data entry, reports and special projects as needed on all required
platforms.
● Maintain CityServe google calendar to show how time is spent on a daily basis. This
includes meetings with clients over the phone or in person, data entry, general
administrative tasks and other duties and training opportunities as assigned.
● Manage all assigned job functions with a good balance of time management: Answering
phones, attending outreaches, leading a workshop, attending meetings, being the care
coordinator of the day and managing a full caseload.
● Prepares reports by collecting, analyzing, and summarizing data and trends.
● Perform other duties as assigned.
Story Telling:
● Share stories regarding the various milestones of each participant such as those
working in partnership with volunteers, other service providers and the community to
achieve their goals.
● Provide weekly wins during team meetings

EDUCATION & EXPERIENCE
● 1 to 2 years of experience working with either housed to unhoused individuals in crisis
situations and working to stabilize.
● Proficient in using Microsoft Office and Google Suite.
● Experience using different types of databases recommended.
● Experience with addiction and mental health needs is preferred.
● College degree or combination of job related education such as experience in Social
Welfare, Gerontology, Human Development or a related discipline.
● Bi-lingual in Spanish or Mandarin Preferred
● Have a working knowledge of county and local area resources.

SPECIAL REQUIREMENTS
Must be able to produce a clean CA Driver’s License and evidence of insurance coverage.
Driving your personal vehicle for business purposes is a requirement of the position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations will be made to enable individuals with disabilities to perform these functions.

● Regularly sitting for prolonged periods of time.
● Regularly operate a computer and other office productivity machinery (i.e. calculator,
copy machine, and computer printer).
● Regularly communicate and must be able to exchange accurate information.
● Regularly walk, bend, stoop, use hands to finger, handle or feel, and reach with hands and
arms.
● Occasionally lift and/or move up to 25 pounds.
● Stairs may be needed to access some areas.
● Frequent meetings outside the office, including during the evening and on weekends.
● Able to drive to off-site meetings, appointments and/or run errands.

WORK ENVIRONMENT
This job is a fast-paced position that includes a high volume of individual and family contact,
collaboration with various community agencies, as well as computer entry and tracking and
requires cultural/racial diversity and sensitivity. The work is conducted in a work environment
that could include shared work spaces, various amounts of noise levels and exposure to
unusual elements including extreme temperatures, smoke, dust, or other unpleasant odors
while visiting other sites. This position may have contact with a wide range of volunteers,
advocates, patrons, partners, vendors, city leaders and participants.
This job description is intended to convey information essential to understanding the scope of
the position and it is not intended to be an exhaustive list of skills, efforts, duties,
responsibilities or working conditions associated with the position.
I have read the job description including all the physical demands, and I certify that I am
qualified and able to perform the job as described herein. I understand that if I provide
misleading information as to my experience, qualifications and/or abilities to perform the job as
outlined herein, that I may be discharged.

JOB DESCRIPTION
Position: Group Exercise Instructor
Department: Direct Services - Senior Services
Status: Part-time or Full-time Non-exempt
Salary Range: $23 - $27/hr (DOE)
Work Location: Tri-Valley

JOB SUMMARY
Reports to the Health Education Department Lead, The Group Exercise Instructor implements age-appropriate physical activity classes and evidence-based Fall Prevention Programs within Alameda County. Group instructors will lead members of our senior communities, in a group environment, though safe and effective fitness classes. This position is responsible for providing group exercise fitness instruction and supervision in a variety of formats. Candidates must be able to instruct multiple fitness levels and ensure the safety of all patrons in the class. The instructor will serve as a resource to educate members on various aspects of fitness and wellness, and are responsible in ensuring that safety of all seniors is not compromised.

ESSENTIAL DUTIES
● Prepare and facilitate fitness classes including:
○ Coordinating with senior site managers for class times and locations.
○ Planning gentle exercise programs with music.
○ Teaching correct form and technique for senior group exercise.
● General knowledge of fitness equipment and exercises.
● Collect and maintain program data including: attendance records, release of liability, and other necessary documentation.
● Submitting necessary monthly reports on time and inputting class data into Apricot data management system
● Coordinating with other agencies and institutions as needed.
● Actively marketing and promoting other group fitness classes and programs.
● Perform other duties as assigned.

EDUCATION & EXPERIENCE
● Strong physical fitness background is desired.
● Experience in preparing and teaching group exercise classes.
● Experience in working with the older adult population.
● Excellent verbal communication skills.
● Ability to interact effectively with persons of all backgrounds.
● Current CPR/AED and First Aid Certifications Required
● Must possess current legal US working status.

SPECIAL REQUIREMENTS
Must be able to produce a clean CA Driver’s License and evidence of insurance coverage. Driving your personal vehicle for business purposes is a requirement of the position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.
● Regularly standing for prolonged periods of time.
● Regularly operate a computer and other office productivity machinery (i.e. calculator, copy machine, and computer printer).
● Regularly communicate and must be able to exchange accurate information.
● Regularly walk, bend, stoop, use hands to finger, handle or feel, and reach with hands and arms.
● Occasionally lift and/or move up to 25 pounds.
● Stairs may be needed to access some areas.
● Frequent meetings outside the office, including during the evening and on weekends.
● Able to drive to off-site meetings, appointments and/or run errands.

WORK ENVIRONMENT
This job is a fast-paced position that includes a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity. The work is conducted in a work environment that could include shared work spaces, various amounts of noise levels and exposure to unusual elements including extreme temperatures, smoke, dust, or other unpleasant odors while visiting other sites. This position may have contact with a wide range of volunteers, patrons, partners, vendors, city leaders and participants.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.